Welcome to Household
The home of visionary creative design

Household is a design consultancy that creates emotionally connected, high performing customer experiences. We focus on Retail, Leisure and Service design for ambitious brands, constantly shaping ways to innovate across their physical and digital channels.

Visionary design is about understanding what customers need, and transforming these insights into the experiences they want – experiences that capture their imagination. Making this genuine connection is the key to catching their attention and winning their loyalty. It’s central to Household’s approach, and ultimately to our clients’ successes.

We create these transformational experiences through our ‘Insight, Innovation and Activation’ process, partnering with brands to make their unique connection with customers.

We do this across their environments, their communications, their services and products, and their people.

Based in London and Los Angeles, Household works across Europe, the USA and Asia. We are independent, with a big reach and a big heart, valuing ingenuity, warmth and collaboration.

Above all, we are committed to seeing the brands we work with flourish, thrive and stand the test of time.

To talk about customer experience design for Retail, Leisure or Services call Julie Oxberry on

+44 (0) 207 739 6537.

Andy Revell

Finance Director

Julie Oxberry

Managing Director

Michelle Du-Prât

Experience Strategy Director

Sarah Page

Creative Director

Ian Cochrane

Non-Executive Chairman

Our clients share an ambition to get
closer to their customers